NoFraud Roles & Responsibilities – Operations
NoFraud Protection Service | ||
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Onboarding | ||
Responsibility | NoFraud | Merchant |
Plan & Policy Review | ||
Provide access to selected plan details and applicable policies available here: |
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Align on plan and applicable NoFraud policies for the plans in which you are enrolled. |
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Introduction to Onboarding & CSM Team | ||
Identify and include necessary stakeholders. |
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Sends an introduction to NoFraud Onboarding Manager and Customer Success team. |
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Onboarding Kickoff | ||
Review the onboarding timeline and key milestones |
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Schedule Onboarding Kickoff |
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Collect and confirm business goals and success metrics |
Joint | |
Sets up and communicate communication channels (e.g. email) |
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Provide initial onboarding documentation |
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Ensure participation of key stakeholders in Onboarding Kickoff |
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Policy Review | ||
Provide access to current plan eligibility information and details here: |
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Review the provided NoFraud policies for the plans in which you are enrolled. |
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Review & Verification | ||
Review recommended settings that impact Review and Verification |
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Provide communication channels for inquiries about NoFraud decisions |
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Case Management | ||
Review case submission process |
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Align on case submission requirements, and inform relevant team members. |
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Case Management – Chargeback Mangement Service | ||
Provide sub user access with sufficient permissions for evidence collection and case submission, for example:
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Confirm successful access to required accounts, and alert you to any access issues. |
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Case Management – Chargeback Guarantee | ||
Provide NoFraud sub user access with sufficient permissions for evidence collection and case submission, for example:
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Provide NoFraud access to case resolutions, either via online portal or via monthly report. If providing via monthly report, NoFraud will send a list of all qualified cases completed for the month, and they have 90 days to report the resolution
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Confirm successful access to required accounts, and alert you to any access issues. |
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Account & Integration Setup | ||
Completes initial account setup and configuration
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Approve account setup, configuration, and testing. |
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Account & Integration Setup – Chargeback Guarantee | ||
eCommerce platform Admin/Collaborator Access (Platform-Specific) to access and manage orders, transactions, and refunds for chargeback management.
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Payment Gateway Access to review payment transaction statuses, manage chargebacks, and monitor any optional payment methods qualifying for chargeback protection.
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Confirm successful access to required accounts, and alert you to any access issues. |
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Designate Account Level Contacts | ||
Designate and maintain current contacts for:
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Ongoing Customer Success Management & Support | ||
Responsibility | NoFraud | Merchant |
Keeping Your Account Current | ||
Communicate relevant business or technology changes such as:
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SMS | ||
Platform is designed to only send verification emails, not marketing emails, customers are responsible for obtaining any necessary SMS messaging consents |