FAQ
The most commonly asked questions by our customers.
How does NoFraud identify a fraudulent transaction?
NoFraud’s multi-layered solution analyzes thousands of data points fusing machine learning with human intelligence to provide you with the most precise results. We utilize historical, behavioral and order data in real time to derive a simple actionable result: Pass or Fail.
Which industries does NoFraud serve?
NoFraud serves merchants in a diverse range of online verticals, including automotive, electronics, cosmetics, apparel, luxury goods, digital goods, shoes, pet care, software, wine & spirits, furniture, travel, and more.
What types of transactions does NoFraud review and guarantee?
NoFraud can screen all “card-not-present” orders placed using a credit card, debit card, PayPal, Apple Pay, Alipay, Amazon Pay, and more. All of the above transactions are guaranteed by our Chargeback Protection Program.
How long does it take for NoFraud to screen a transaction?
NoFraud consolidates all relevant and available information about a transaction and returns a “Pass/Fail” answer in milliseconds, even for complex orders. A small percentage (less than 0.5%) of orders are held for review and scrutinized by a NoFraud analyst.
How does the cardholder Verification/Review process work?
For a limited number of select, high-risk orders in which NoFraud is able to validate the transaction, a NoFraud analyst will perform “Cardholder Verification.” This is a process whereby we reach out to the cardholder to confirm the order’s legitimacy. Modeled after bank transaction verification protocol, our process is designed to be as friction-free as possible and enables NoFraud to provide the highest approval rate to its customers. The review process is highly customizable to suit your business’ preferences.
Which eCommerce platforms and integrations do you support?
NoFraud provides extensions for the Magento, Shopify, BigCommerce, WooCommerce and 3D Cart platforms. Additional integrations are available for customers using Demandware, Volusion, Shopsite and OS Commerce via our gateway emulator integration. NoFraud is available to all merchants through our API Integration.
How does the gateway emulator integration option work?
With the use of our gateway emulator integration, NoFraud can screen transactions before the customer checks out. The transactions flow to NoFraud, and NoFraud passes along the legitimate transactions to the payment gateway on your behalf. All fraudulent attempts would be blocked by NoFraud unless you have requested the passive mode setting. NoFraud is a PCI Level 1 Service Provider. This integration option is available to all customers integrating via API or using an open source platform such as Magento, WooCommerce, and Demandware.
What are the benefits of a pre-gateway integration?
There are three main benefits of pre-gateway integration. Firstly, we are able to decline a customer while they are still in the cart, prompting customers to re-enter their information. This reduces the number of failed transactions due to typos and/or missing or incorrect information. Secondly, we can view card attempts, giving us additional useful data to help NoFraud make the most accurate decision. Finally, we can prevent card testing by blocking the bot payment attempts from reaching the gateway.
Can I integrate pre-gateway with any type of website platform?
A pre-gateway integration is available with any custom site or open source platform such as Magento, Demandware or Woocommerce. Hosted platforms such as BigCommerce and Shopify are not compatible with a pre-gateway integration. Shopify, however, does provide many of the benefits of a pre-gateway integration.
How does NoFraud’s pricing work?
NoFraud charges a small percentage of the value of each transaction we screen and approve. Merchants never pay for orders that NoFraud does not approve. To receive an instant, customized price estimate, complete the form on our pricing page.
How does the Chargeback Protection work? What does it cover?
NoFraud covers chargebacks related to unauthorized or fraudulent card usage. We do not cover chargebacks for reasons such as “item not received” or “item not as described,” as they are not related to fraudulent credit card usage. You can read our chargeback protection policy here.
What sets NoFraud apart from other solutions?
NoFraud stands out from other similar solutions in our unparalleled approval rate. We achieve this through our superior technology, our highly effective cardholder verification process, our analyst review of almost every failed transaction, and our unique pre-gateway integration.
Is NoFraud GDPR compliant?
Yes, NoFraud has made significant efforts to ensure both the GDPR compliance of not only NoFraud, but also our vendors and third-party suppliers. If you are subject to the GDPR please contact support@nofraud.com for the required paperwork.