Urban Industry Case Study

The Urban Industry story: not all fraud solutions are created equal.

2X

Approval rate on transactions with AVS N

6.9%

Approval rate increase

0

Manual review

The Company

Urban Industry is streetwear retail chain with four locations in the UK. Established in 2002, they sell high-quality footwear, clothing & accessories from over 90 worldwide brands. Urban Industry markets its products through their website, which has been steadily increasing in popularity.

The Challenge

Urban Industry was routinely the target of fraud, and for several years, they relied on their own internal process to manually screen orders for fraud, using a combination of gateway filters, Google, and intuition. As their web sales steadily increased , their approach to fraud prevention proved difficult to scale, resulting in order backlogs and delays. They decided to use an automated solution developed by a large fraud prevention company and NoFraud competitor.

Initially, Urban Industry was relieved that they no longer had to manually screen their transactions. However, after several months of implementing the solution, they notice a growing uptick in customer complaints about canceled orders. After some investigation, Urban Industry realized that their automated fraud solution was needlessly declining a large volume of valid purchases based on false suspicions of fraud.

To correct the problem, Urban Industry began double-checking the transactions that their fraud solution declined, submitting proof on most of the declines that the order was, in fact, a valid order. Despite these extra efforts, many of the orders were still declined a fraud guarantee and Urban Industry was left to decide if they should ship out an order they were quite sure was legitimate.

Ironically, Urban Industry found themselves doing as much manual work, if not more, with this “automated” solution as before they had installed it while receiving inferior results.

The Solution

Urban Industry searched for an alternate solution that offered guaranteed fraud prevention and decided to try NoFraud based on its reviews in the Shopify app store. The software installation was extremely quick, and the customer interface was more user-friendly and easier to navigate than their previous solution. However, could NoFraud deliver a better approval rate of valid purchases? To determine this, Urban Industry decided to test NoFraud’s fraud prevention system in tandem with its competitor for 5 weeks and compare the results.

“We love how NoFraud proactively conducts the review without requiring us to submit proof on why an order that was declined coverage is actually valid. Most importantly, NoFraud’s approval rate is significantly higher than that of our previous solution. Moving over to NoFraud turned out to be a no-brainer.”

Vickie King
Operations Manager

The Results

NoFraud was able to boost the transaction approval rate beyond its competitor’s by 6.9% while still accurately identifying fraudulent transactions. NoFraud’s approval rate on AVS mismatched orders (AVS Code N) was significantly improved, from 46% to 95%. The number of orders with an instant approval climbed to 99.5% from 98.6%. The need to manually review declines was eliminated, as Urban Industry felt confident in NoFraud’s decisions.


Overall Approval Rate

Other Solution NoFraud

84.3%
91.2%

AVS N
Approval Rate


Transaction Fails Per Solution

Other Solution; NoFraud Passed
Other Solution Passed; NoFraud Failed
Both Solutions Failed


Number of times Urban Industry had to submit proof of an order’s validity

100%
0%

Fraud Solution
Review Rate

100%
35%

Two Years Later

Fast forward two years after implementing NoFraud, and Urban Industry is no longer a target for fraud. Confronted with Urban Industry’s ironclad fraud prevention system, fraudsters soon realized the futility of their efforts and moved on to pursue easier prey. And as of September 2020, Urban Industry enjoys an approval rate of 99.8%.

In all, NoFraud’s solution has translated into a higher approval rate, faster order processing, and much happier Urban Industry customers.


Overall Approval Rate

Other Solution NoFraud

Aug/Sep 2018 84.3%
Aug/Sep 2018 91.2%
Sep 2020 99.8%

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Customer Testimonials

Praise From Some of Our
Successful Customers

“5 stars across the board! We switched to NoFraud a year ago and not only did my approval rate increase drastically but pricing was also a lot more competitive. The integration is seamless and literally worked out of the box with zero changes to our current workflow.”
“NoFraud has been absolutely amazing. Before NoFraud, we were suffering from a barrage of fraud attempts, which resulted in tens of thousands of dollars of chargebacks. Once you install this app, fraudsters will give up hope. I think it’s a no-brainer.”
“Implementing NoFraud has vastly improved our business operations, not only by significantly reducing chargebacks and false positives, but by turning our inefficient fraud prevention process into a simple pass/fail decision that saves us loads of time and stress.”
“This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed.”
“I switched to NoFraud from another guaranteed fraud prevention provider. My approval rate improved, pricing was more competitive, NoFraud customer support is superb and the user interface is intuitive and informative. My only regret is that I did not make the change sooner.”
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“Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I’ve had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.”
“The NoFraud app is really easy to install and set up. NoFraud’s analysis has been much more effective than the standard default Shopify fraud analysis. It catches fraud missed by Shopify and passes orders that Shopify said were high risk. Best part is, you can contact NoFraud and speak with someone.”
“The team at NoFraud are amazing. They have been a strong partner against the fraudsters. Right before we signed up we were hit with several thousand dollars of Mule Fraud. The addition of this app has definitely saved us money. Worth every penny. I would totally recommend them.”
“We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable, and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. NoFraud’s system consistently delivers accurate order ratings and recommendations.”
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“NoFraud has been fantastic. We switched from Signifyd and haven’t looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf (this was huge — of the few chargebacks we’ve gotten, NoFraud takes care of them and we’re good to go!). Super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!”
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“Excellent communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.”
“NoFraud’s ability to extend internationally is great since we have no experience or knowledge in international sales. Without NoFraud, we’d have to learn everything there is to know about fraud detection in another market.”

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Ready to learn more?

Book a demo and see our accurate real-time fraud screening for eCommerce in action.