Drop Case Study
$150k
Fraud blocked in a week
1.21%
Increase in approval rate by revenue
2.66%
Increase in monthly volume
“Too many brands have become complacent in accepting that fraud is just part of business, but it isn’t and doesn’t have to be. NoFraud is a tailor-made solution that can help any online business fight fraud.”
Stefano De Angelis, Project Manager @ Drop
Drop is a service provider that specializes in the development and management of eCommerce businesses. From advisory on best practices to managing fulfillment — and everything in between, Drop does it all. For over 20 years, Drop has been supporting merchants in developing and managing their omnichannel businesses. Named one of Europe’s top 1000 Fastest Growing Companies by the Financial Times, Drop has worked with mega-brands like Stella McCartney, Ducati, and Jil Sander.
Drop is an official partner of Adobe Magento and Shopify, and has managed NoFraud solutions for a range of retail clients.
A Growing Fraud Problem and a Need for Fraud Prevention
Drop was working with a brand that had a prominent presence in Asia, with its highest volume of sales coming from Japan. The Japanese market can be especially complex and effectively managing fraud would be key to keeping the client satisfied. Though they didn’t think a software solution existed that could help prevent fraud, a quick online search turned up a delightful surprise.
They landed on NoFraud and soon discovered the solution offered everything they needed to fight fraud on behalf of their clients — and even exceeded expectations with comprehensive fraud prevention coverage. Drop was impressed by the automated services that came with NoFraud Protection. And surpassing expectations, they valued the human oversight from NoFraud’s proactive review process, which helps businesses approve more (legitimate) orders.
The NoFraud solution as a whole was able to provide Drop the support they needed to manage a growing number of fraud cases across many clients.
$150,000 in Fraud BLOCKED in a Week!
Drop’s big client was about to launch a limited-run exclusive collection and it was the perfect time to put NoFraud to the test. The team leaned on NoFraud’s ability to prevent fraud using a powerful combination of robust analytics, diversified data sources, and expert human review to provide accurate pass/fail decisions in real-time.
With NoFraud, Drop was able to block 311 fraudulent orders within a week — worth over $150,000. Drop Project Manager, Stefano De Angelis says, “Too many brands have become complacent in accepting that fraud is just part of business, but it isn’t and doesn’t have to be. NoFraud is a tailor-made solution that can help any online business fight fraud.”
With their first test of NoFraud a $150,000 success, Drop decided it was time to roll out NoFraud across some of their other clients.
Effective Chargeback Protection: NoFraud is Our System of Record
The biggest issue the Drop team faces with its clients is chargebacks. Most of the chargebacks their clients’ customers will initiate cite they never placed the order. “If you don’t maintain a proper system of record, it’s impossible to win any of these cases,” says Stefano. “NoFraud is our system of record, and the main advantage is having total coverage of chargebacks across all brands.”
The team no longer has to worry about the added time and fees associated with chargebacks, and they’re able to effectively fight and win fraudulent chargeback cases for clients.
Easy Shopify Integration With a Built-in Fraud Support Team
Drop uses the NoFraud + Shopify integration which Stefano confirms is “very easy and simple — no developer work or knowledge is required!” The integration only took a few minutes to set up, and the success they saw with their first client has them planning to roll NoFraud out across other eCommerce platforms.
Even more, Stefano says, “We’ve worked with the same customer success manager since we onboarded, and she has been critical to our success. Lisa Washington (NoFraud Customer Success Manager) has been very involved in helping us stay ahead of fraud trends to prevent attacks for our clients.”
Stefano shares some advice for others who are looking for a fraud prevention solution, “Make sure you understand the service side of what your vendor offers. Ask questions on how they handle fraud emergencies or manage inquiries.” It’s very challenging to deal with fraud in a silo, so he says eCommerce businesses need to diligently check what goes on in the background and the full suite of services, not just what a vendor says they offer.
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Customer Testimonials
Praise From Some of Our
Successful Customers
“5 stars across the board! We switched to NoFraud a year ago and not only did my approval rate increase drastically but pricing was also a lot more competitive. The integration is seamless and literally worked out of the box with zero changes to our current workflow.”
“NoFraud has been absolutely amazing. Before NoFraud, we were suffering from a barrage of fraud attempts, which resulted in tens of thousands of dollars of chargebacks. Once you install this app, fraudsters will give up hope. I think it’s a no-brainer.”
“Implementing NoFraud has vastly improved our business operations, not only by significantly reducing chargebacks and false positives, but by turning our inefficient fraud prevention process into a simple pass/fail decision that saves us loads of time and stress.”
“This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed.”
“I switched to NoFraud from another guaranteed fraud prevention provider. My approval rate improved, pricing was more competitive, NoFraud customer support is superb and the user interface is intuitive and informative. My only regret is that I did not make the change sooner.”
“Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I’ve had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.”
“The NoFraud app is really easy to install and set up. NoFraud’s analysis has been much more effective than the standard default Shopify fraud analysis. It catches fraud missed by Shopify and passes orders that Shopify said were high risk. Best part is, you can contact NoFraud and speak with someone.”
“The team at NoFraud are amazing. They have been a strong partner against the fraudsters. Right before we signed up we were hit with several thousand dollars of Mule Fraud. The addition of this app has definitely saved us money. Worth every penny. I would totally recommend them.”
“We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable, and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. NoFraud’s system consistently delivers accurate order ratings and recommendations.”
“NoFraud has been fantastic. We switched from Signifyd and haven’t looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf (this was huge — of the few chargebacks we’ve gotten, NoFraud takes care of them and we’re good to go!). Super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!”
“Excellent communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.”
“NoFraud’s ability to extend internationally is great since we have no experience or knowledge in international sales. Without NoFraud, we’d have to learn everything there is to know about fraud detection in another market.”
“When I did a chargeback audit over the last 5 years before NoFraud, I saw that had I been a NoFraud customer for 10 years, I could’ve bought a boat with all the savings.”
“We didn’t realize how much money we were leaving on the table until we used NoFraud.”
“Turning NoFraud on was like a magic switch. Poof! All of a sudden our fraud problems disappeared.”
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